When a family thinks of a vacation to a Central American paradise they rarely imagine it could ever go wrong, let alone being trapped in the country for weeks on end.
Recently Castle MedFlight was contacted by a family member of a patient who had traveled to Central America for a family reunion. The vacation report was all the guide's had promised and more, but when it came time to come home a unique challenge presented itself. Our client's family member faces severe developmental disabilities, disabilities that were able to be overcome with understanding and patient staff on the United States end at the beginning of the trip but were not taken into consideration on the return leg. Living life with Autism Spectrum Disorders can be difficult however the majority of symptoms during an episode can be overcome with compassion, patience, and communications.
Upon being notified of the Airlines refusal to work with our client we were capable of chartering a plane and assisting with standby medical treatment for possible outcomes that cannot be overcome with compassion. After 3 hours of conversation with our new friend we were finally able to coax him onto his plane ride home. Where a gate agent decided that a man with disabilities was a safety liability we engaged our patient as a peer and worked within his limitations to enable his success. From early identification of the need to reach out to advocates and experts within Autism Speaks for clinical advice to provide our flight teams to working with customs agents in advance of the plane landing to ensure that they were aware of the intricacies of the case Castle MedFlight handled all aspects of what had become the worst possible vacation scenario proving again that the ability to go the extra mile in patient care is sometimes all that is needed to overcome any barriers.
Throughout the entire process Autism Speaks was with our team the entire way providing advocacy, advice, and assistance to our team. We cannot say enough good things about their organization. Visit them HERE